Service Management

Premium customer support to meet the needs of your business

Service Management allows you to focus on your core business, while we can provide you with the right solution.

We offer the best service and differentiate your business from the competition by offering quick resolution times and 24/7 support.

Choose from three support plans to find the best fit for your business.

Support-as-a-Service from LuxCloud

Key Features

Start-up efficiently

Accelerate your start-up phase by offering your customers first and second level support from day one.

Meet customer expectations

Offer the premium support requested by larger businesses without the need to invest in new hires.

Priority escalation

Escalate level 2 support issues with a premium resolution target.

Get branded support

Get an optional branded support hotline and dedicated support queue with ticket triage.

Offer round-the-clock support

Get high levels of customer satisfaction and differentiate your service offer with 24/7/365 support.

Multilingual support

Choose from multiple European languages to provide first and second-level support that fits the language preferences of your customers.

Support Packages

Standard
Included with Partner Programs

  • 9:00-17:00 CET Mon-Fri
  • Level 2 support
  • English
  • Normal ticket SLA
  • Email ticket support
  • Phone support
  • Perrit emergency hotline
  • Free setup
  • Additional support €95/hr
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation

Premium
€395/month

  • 8:00-20:00 CET Mon-Fri (except holidays)
  • Level 2 support
  • English/Dutch, other languages extra
  • Premium ticket SLA
  • Email ticket support
  • Dedicated support number
  • Perrit emergency hotline
  • Setup fee €900
  • Optional branded first-level support
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation 

Premium 24/7
€595/month

  • 24/7, 365 days a year
  • Level 2 support
  • English and Dutch, other languages extra
  • Premium 24/7 ticket SLA
  • Email ticket support
  • Dedicated support number
  • Perrit emergency hotline
  • Setup fee €900
  • Optional branded first-level support
  • Priority escalation
  • Monthly reporting
  • Premium Microsoft escalation (1/month)